SHIPPING AND DELIVERY

Here you’ll find information relating to our Shipping procedures, costs and delivery schedules. Worldwide shipping is available from THE-LOWDOWN Store and orders are dispatched daily on each weekday.

All orders are shipped from Sydney, Australia. Orders being delivered within Australia equating to over $100 receive FREE Shipping. International orders can be calculated in your Cart.



RETURNS POLICY

THE-LOWDOWN will gladly return an item from your order if it is arranged within 14 days of your order purchase date.

All items which are being returned must be unwashed and unworn with their original tags still attached to the garment or item.

THE-LOWDOWN will provide you with a full refund of the product purchased from our online store if the item is deemed faulty, not of acceptable quality, unsafe or if it does not match the description made on the site.

A refund will only be processed once your order has been returned to THE-LOWDOWN. Please note that return shipping of the items are at the cost of the customer.

If you would like to process a return, please e-mail us on shop@the-lowdown.com and one of our representatives will contact you with instructions.


EXCHANGE POLICY

THE-LOWDOWN can process an exchange for an item from your order if it is arranged within 14 days of your order purchase date.

All items which are being exchanged must be unwashed and unworn with their original tags still attached to the garment or item.

THE-LOWDOWN will provide you with an amended size of the product purchased from our online store if the sizing you have selected is incorrect.

An exchange will only be processed once your order has been returned to THE-LOWDOWN. Please note that return shipping of the items are at the cost of the customer.

If you would like to process an exchange, please e-mail us on shop@the-lowdown.com and one of our representatives will contact you with instructions.